The crux tool is used for any troubleshooting purposes. Sometimes updating the device or mobile application requires us to reset the phone by turning it ON/OFF. This tool is used to help us do this.
Once inserted, you'll notice this turns the device to sleep. If you are unable to locate the Crux Tool, please give us a call at 212-796-6124.
Press the home button at the same time will turn OFF the device. To turn it back on, simply plug the device in an outlet.